My mind is still reeling from my discovery and from writing this piece. Let me enlighten you
Digital employee experienceDigital workplace With the evolution of the industry has come the emergence of a relatively new term: This is providing new ways of understanding how organisations operate digitally, and what the impact positive or negative!
Customer experience CX is where this all started. For close to a decade now, firms have been waging war on a new battlefield, not defined solely by the products and services they deliver, but also by how they deliver them.
This has put customers increasingly at the heart of businesses, with their experiences being considered across every touchpoint and channel.
DEX is then defined as: Digital employee experience DEX is the sum total of the digital interactions between a staff member and their organisation. This is a concept that plays equally well in the boardroom as in project teams, and it shines a long-overdue light on the critical internal workings of firms.
The power of a concept can be measured in how it shapes thinking and actions.
The digital employee experience provides firms with a range of benefits. DEX enables a cohesive perspective to be taken on the digital challenges and opportunities!
The big-picture view provided by DEX allows activities to be tackled that have a strategic impact on how organisations operate. With the holistic and strategic view of DEX, it becomes possible to establish governance that lines up and coordinates the many digital activities that are planned or underway.
With the sense that the battle to deliver a great customer experience is winding down, digital employee experience provides a new way of standing out from competitors. Staff members are clearly placed at the centre of the digital employee experience, which is where they belong!
These benefits can be found at every level of the organisation, from business-shaping strategic directions down to design decisions for a single system or form. If DEX is to make its mark, then it has to be possible to unpack it into a form that allows projects and decisions to be targeted to individual elements.
First lens for DEX: The classic HR models of the employee journey can be used to put shape around this: Potential and future staff are assessing their experience from their very first point of contact with a business, before they even join the firm. A crucial stage where staff are ideally helped through the complexities and uncertainties of a new organisation.
As they progress through their employment experience, employees should be supported and encouraged to take on new challenges and opportunities.
The new style of business firm is a flattened, decentralized, flexible arrangement of generalists who rely on nearly instant information to deliver mass-customized products. • Emergence of the digital firm These changes in the business environment, summarized in Table , pose a number of new challenges and opportunities for business firms and their managements. The Internet of Things is one of today's most disruptive forces. IoT offers great potential, but the path to its digital business value is fraught with challenges.
The final weeks and days of employment leave a lasting impression, which can strongly affect other current and prospective employees. The value of this lens is that it puts the focus on the emotional needs of employees which directly contributes to employee engagementas well as the practical aspects eg, how long it takes for a new hire to become productive.
It provides a framework for understanding what is delivered to employees, as well as how. In the context of DEX, these are the key elements of the digital workplace.
The IT component of the digital workplace, ranging from mobile phones to productivity tools and business systems. What employees are able to do, from accessing information on a mobile device, to conducting searches and collaborating with others.
The myriad of interactions that happen every day, ranging from quick clicks to full business processes Insights. From an end-user perspective, was the experience difficult and complex, or intuitive and productive? This enables decisions to be made on practical questions such as how to give staff access, and what collaboration tools to launch and how.
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Step Two now runs a yearly conference on digital employee experiencelocated in Sydney.Description. Oligopoly is a common market form where a number of firms are in competition.
As a quantitative description of oligopoly, the four-firm concentration ratio is often utilized. This measure expresses, as a percentage, the market share of the four largest firms in any particular industry.
Emergence of the digital firm Notes • Basically, digital firms use digital networks throughout their processes. Digital networks send digital information across them. Digital marketing is the marketing of products or services using digital technologies, mainly on the Internet, but also including mobile phones, display advertising, and any other digital medium..
Digital marketing's development since the s and s has changed the way brands and businesses use technology for marketing. As digital platforms are increasingly incorporated into marketing. A Life Changing Epiphany Takes Place.
After building a super resume that could have landed a seven figure income, Paul Mampilly decided that he didn’t want to be a part of Wall Street any longer. Emergence of the Digital Firm: The first use of information systems in enterprises was in the form of card processing machines which were used in the accounting departments and focused on historical information reporting.
Managing the Digital Firm Emergence of the digital firm Why IT Now? Digital Convergence and the Changing Business Environment Growing impact of IT in business firms can be assessed from the following five factors: WHY INFORMATION SYSTEMS?